Welcome to ECU AND KEY!
Please read the following terms carefully, as they outline the agreement between you (the customer) and us.
We specialize in the sale of original used electronic parts such as ECU, TSM, ISM, brake units, control units, vehicle diagnostic tools, keys, remotes, and more. Our offerings may require programming, and it is the customer's responsibility to clearly express their programming preferences and specifications for the ECU, ensuring accurate customization. Customers have the option to choose programming services, either performed by us or self-programmed. It is the customer's responsibility to communicate programming preferences and the car's specific options for accurate customization. We do not accept liability for any issues arising from inaccurate or insufficient information provided. We accept electronic devices sent in by customers for repair. Repaired items will be returned post-repair. The repair process is akin to a sale when the item is repaired and dispatched. While we are located in Dubai, UAE, we provide products and services to customers worldwide. Shipping costs and times may vary depending on the destination. Our products, including repaired items, come with a warranty. Warranty details vary by product and are outlined in the product descriptions. Retain a copy of your purchase record for warranty claims. Please review our dedicated Returns and Refunds Policy on our website for detailed information on the conditions and procedures for returns and refunds Customers are responsible for providing accurate and complete information for programming and repair services. Any inaccuracies may result in functionality issues. Effective communication is essential. We recommend reaching out to our customer support for any queries or clarifications before making a purchase. These terms are governed by the laws of the United Arab Emirates. We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. By using our website and purchasing our products and services, you agree to these terms. If you have any questions or concerns, please contact our customer support. Thank you for choosing ECU AND KEY! We understand that circumstances may arise where you need to return a purchased item. Please carefully review our return policy outlined below. We accept returns on eligible items within [number of days] days of the original purchase date. To be eligible, the item must be unused, in its original condition, and in the original packaging. To initiate a return, please follow these steps: a. Contact our customer support at [your support email/phone number] to request a Return Merchandise Authorization (RMA) number. b. Clearly mark the RMA number on the outside of the package. c. Ship the item to the address provided with the RMA number. Customers are responsible for return shipping costs, unless the return is a result of our error (e.g., incorrect item shipped). Refunds will be issued once we receive and inspect the returned item. Refunds will be processed to the original payment method used for the purchase. Certain items are non-returnable, including: a. Items that are damaged or not in their original condition. b. Items returned without an RMA number. c. Items returned beyond the specified return period. Certain items are non-returnable, including: a. Items that are damaged or not in their original condition. b. Items returned without an RMA number. c. Items returned beyond the specified return period. 
Product Description and Use
Programming Services
Repair Services
International Shipping
Warranty
Returns and Refunds
Customer Responsibility
Communication
Governing Law
Modification of Terms
Return Policy
Eligibility for Returns
Return Process
Return Shipping
Refund Process
Non-Returnable Items
Warranty Returns
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